Have you ever gone to your favorite bagel shop’s Facebook page expecting a lively page wishing you a happy (insert holiday 🙂 and maybe some specials, a few posts on how to prepare your favorite bagel from home, and other useful info? Only to find a ghost town.
It’s disappointing. Today we even expect our dentist to have an active social media channel. We want to see if they are closed the Friday before Christmas. We love to be able to ask if they accept our insurance or if they recommend a certain type of toothpaste. We want to feel connected.
If you are not managing your social media channels you belong to a large club. There are an astounding number of businesses who started a Facebook page, posted some obligatory test posts, and never looked back.
It doesn’t have to be this way. You don’t have to miss out on all those opportunities to make a good impression on your potential customers. You can engage with your current customers and remind them why they want to come back.
Not an intern or someone's son who spends entirely too much time on Reddit. You need someone who understands that while you want an active page you are a business and need to do more than entertain (unless your business is entertainment). You need to stay top of mind with customers and you need your posts to help establish and maintain a relationship. Here are some of our top reasons you need a Social Media Manager:
You need fresh content and you need to stay on brand. Your social media manager should gather what you want to say. Events, sales, services, company BBQ’s, whatever, and create the posts to promote your events and business.
Creating all that content takes time. A good Social Media Manager will take the burden of planning, creating, and posting. Giving you back hours of time each week, while making sure your business stays top of mind for your customers and potential customers.
When people see you have an active social media presence where you are sharing the day to day of your business as well as providing value to your community you show you are an authority in your industry. It’s a great way to show you know what you're talking about without being arrogant.
Social Media Managers keep an eye on and help facilitate an active social media page which will encourage engagement from your followers. Likes, shares, comments. All of these things come from an active channel with followers who come to you to solve their problems.
Ultimately what all this comes down to is a Social Media Manager is there to help you attract new customers. We’ve gone over how you either don’t have the time or don’t want to spend the time crafting content and strategizing campaigns. However, you need to Establish Authority and Increase Engagement.
The items in this list are necessary to help you grow in the modern world where your online presence is just as important, if not more important, than your storefront. Your Social Media Manager can help take this burden off your plate and spend the time to get you on the right track. Our goal is to communicate to your audience what you want to say.
If you're ready to stop waiting for someday and start getting your Social Media Channels attracting new business contact us. We’d love to help you get noticed and stay top of mind.