Content Marketing Fundamentals

social media marketing, Social Media Management, consulting, Prairie Giraffe, Gillette, Wyoming

Creating content for Social Media

Creating content for Social Media with the purpose of marketing your product or business? Here are a few fundamentals…

First thing’s first. You need a Marketing Content Strategy. Just posting willy-nilly without a plan isn’t effective and doesn’t help you accomplish your goals. A little bit of planning will help you convert followers into customers. The first step in developing a Content Strategy is understanding your business goals as a whole. Here’s a Content Strategy Walkthrough from Hootsuite that could help you get started. 

Starting from there you can begin to brainstorm how Social Media can help you accomplish those goals. Then comes the planning – who is the audience, what do they want to see, what are we going to say and when should we post, what is our budget for boosting these posts? Finally the execution of actually creating the post and scheduling them. If you need help with creation, design or scheduling we can help.

 

Reviewing your results and process is a must!

A key part of your strategy should be a review of the process and the results of your posts. Ask your team question like how did the process go, what could have made it easier or faster for the next time, and analyze that data. Did your content create sales, did you gain new followers, did it generate dialogue between you and your followers? From what you learn, adjust your strategy accordingly.

Also, remember is that you want to have variety so your followers aren’t seeing the same format over and over and tune you out. You can mix up the medium you use – you can use videos for one post and a great image for another, or maybe a link to your blog for another. While you want to make sure you have brand consistency you don’t want all of your post looking cookie cutter.

 

Content Types

Another way to add variety to your content marketing is the type of content you post. Three great content types to rotate through are:

  1. Relevant – Is what your marketing important for the now (Do you sell candy and they make great stocking stuffers? That would be a great post for November or December)
  2. Valuable- Do you have a special going on?
  3. Educational – Why does your customer need your product or service? How can you educate your followers?

By rotating through these content types you can make sure you are creating and maintaining value for your audience. Providing value is what lets you keep their attention, build trust, and eventually sell your product. People will naturally gravitate towards the businesses that have helped them out in the past, especially when that business didn’t gain anything from the transaction (immediately). If you help someone or attempt to help someone, by providing valuable information, they are far more likely to return to you for more solutions and pay for them, than if you just tried to sell to them.

 

Social Media and Your Employees

Social Media Management, consulting, Prairie Giraffe, Gillette, Wyoming

Social Media and Your Employees

 

Do you have a Social Media Policy for your employees? If you don’t, now is the time to get one. Don’t react and scramble to fix a bad situation, prepare and protect your online reputation through a simple employee Social Media Policy.

When it comes to thinking of a Social Media Policy for your company there are two types of policies that you want to consider. One for employees posting/managing as your company on your various channels and one for your employee’s personal Social Media activity. Let’s talk about the about the employees posting/managing your business on various channels first.

As with any contract/policy consult your legal team.

Delegate but don’t abdicate

As your business grows chances are you don’t have time anymore to manage your business and your social media accounts. If you have a team you need to delegate some of those social media responsibilities to trusted staff (or a trusted contractor, like Prairie Giraffe ;)).

First and foremost you should limit the number of people that have access to your business social login information to a few trusted individuals. These should be limited to people who understand your brand and your company’s social media goals. It’s also wise to set up policies to make sure you and your staff are on the same page. 

A few points that could be added to your Social Media (Manager) Policy

Do-

  • Proofread post to make sure there are free of errors
  • Stay on brand
  • Make sure you log out on any personal devices after posting (DON’T MAKE THE MISTAKE OF POSTING PERSONAL UPDATES ON BUSINESS PAGE)
  • Keep logged in devices password protected
  • Respond to comments in a professional and timely manner

Don’t-

  • Be offensive
  • Share login information with others
  • Go off brand voice

We will post on defining roles and responsibilities of Social Media management in your company in a future post.

 

Employee Personal Social Media Policy

As far as employees Personal Social Media Policy you have the opportunity to set boundaries and expectations and more importantly empower employees to be ambassadors for your business. Employees need to realize in the digital age we live in they represent themselves 24/7 online and well into the future. As an employee of your company they now also represent your brand all the time. Here are a few simple do’s and don’ts for employees on social media.

Do-

  • Recommend our products/services to your Social Media audience
  • Share our status updates on your personal pages
  • Report any negative comments you observe online to a designated person within the company
  • Consider what you post about and how it could affect our company
  • Remember how you present yourself publicly on Social Media can follow you the rest of your life. Be Cautious
  • Change your passwords often and report if you have been hacked if it could in some way affect the business or brand (example: Someone hacked your account and sent pornographic images to all fellow employees)
  • Report to your boss if another employee sends you inappropriate content

Don’t

  • Reveal any personal customer information
  • Get into arguments with unhappy customers – don’t even reply, and let the person in charge of Social Media know what you say if you do find yourself defending the company, or not defending the company.
  • Reveal private company information (If your company hasn’t made it public knowledge on Social Media neither should you)
  • Endorse illegal activity of any kind.
  • Send inappropriate content to fellow employees

 

Social Media is an ever-changing platform and your policies should be reviewed and updated as it changes. We hope this has given you an idea of where to start.